Privacy Notice

This privacy notice will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• The legal basis on which we will process your data
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Henderson Services LLP collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

 

How do we collect your data?

You directly provide Henderson Services LLP with most of the data we collect. We collect data and process data when you:

• Request Contact, register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

The Legal Basis on which we will process your data

The legal basis on which Henderson Services LLP will process your data is

• Performance of contract with you:

we need to use your personal data to be able to carry out or benefit from the terms of a legal contract which we have entered into with you or may enter into with you.

• Legitimate interests:

these are our business and commercial reasons for using your data, which we have balanced against your interests. We have certain legitimate interests in using your data which are not outweighed by your interests, fundamental rights or freedoms. These legitimate interests are to help development and improvement of our products or service, membership expansion, improving our understanding of our members, prevent and detect financial crime and to assist our compliance with the legal and regulatory requirements placed upon us.

• Your consent:

we may also use your data when you consent to it. You can withdraw this consent at any time, in which case we will cease to use it, unless we have a right and a need to continue processing it for one of the other reasons set out above.

How will we use your data?

Henderson Services LLP collects your data so that we can:

• Manage your account or process an order.
• Email you with special offers on other products and services we think you might like.

When Henderson Services LLP processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

Henderson Services LLP securely stores your data at the company locations or within the Microsoft Cloud with appropriate organisational security measures such as two factor authentication and Cyber Essentials.

Henderson Services LLP will keep your Personally Identifiable Data for a period of 12 months. Once this time period has expired, we will delete your data by deleting it from our systems.

 

Marketing

Henderson Services LLP would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Henderson Services LLP from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please write to dpo@hendersonservices.co.uk to be removed from the system.

 

What are your data protection rights?

Henderson Services LLP would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access -You have the right to request Henderson Services LLP for copies of your personal data.

The right to rectification -You have the right to request that Henderson Services LLP correct any information you believe is inaccurate. You also have the right to request Henderson Services LLP to complete information you believe is incomplete.

The right to erasure -You have the right to request that Henderson Services LLP erase your personal data, under certain conditions.

The right to restrict processing -You have the right to request that Henderson Services LLP restrict the processing of your personal data, under certain conditions.

The right to object to processing -You have the right to object to Henderson Services LLP’s processing of your personal data, under certain conditions.

The right to data portability -You have the right to request that Henderson Services LLP transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sar@hendersonservices.co.uk Call us at: 01234 783259 or write to us: 16 Stileman Way, Sharnbrook, Beds. MK44 1HZ

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit www.allaboutcookies.org

 

How do we use cookies?

Henderson Services LLP uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Understanding who visits our website

 

What types of cookies do we use?

There are a number of different types of cookies. Our website uses:

• Functionality – Henderson Services LLP uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Henderson Services LLP uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

 

How to manage cookies

You can set your browser not to accept cookies. This website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Henderson Services LLP website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Henderson Services LLP keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12th June 2020.

 

How to contact us

If you have any questions about Henderson Services LLP’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: cyber@hendersonservices.co.uk Call us: 01234 783259 Or write to us at: 16 Stileman Way, Sharnbrook, Beds. MK44 1HZ

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Henderson Services LLP has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org.uk or on 0303 123 1113.